Services

HOME Support

Support


Operations and maintenance of IT systems is a critical component of most organizations, particularly Federal Agencies. MERP team members have many years of experience managing and maintaining complex IT systems adhering to sensitive Service License Agreements. Advances in ITIL have helped our esteemed team members to establish higher standards in business operations.

Adapting to the new trend that pushes cloud Information management, MERP team is adept with understanding and deploying critical applications on cloud environment. Tools and technology components that well serve cloud adoption, are well understood by the team. MERP team has comprehensive experience in managing Salesforce related CRM, Case Management, and other operations support framework.

Support services demands that the team understands both the infrastructure as well as applications. MERP team is comprised of network engineers, cable engineers, server administrators, application administrators, tier-1 and 2 help desk team members. Throughout the years of operational support for many organizations, MERP team has established controls and procedures that can be easily absorbed an organization to make an immediate impact on services and support.

Our PMI certified project managers and ITIL certified operations managers help this seamless transition and support.